If you or a portion of your group cancels within the 24-hour advance period, you will receive a refund. However, individual appointments will also incur a $50 cancellation fee, and for group appointments, there will be a $50 cancellation fee per person.
If part of your group is not present for the appointment:
a) If your group consists of 3 individuals or fewer, any missing individual will be charged in full.
b) If your group is composed of 4 individuals or more, any missing individual will be refunded for their services but will incur a $50 no-show fee per person. For example, if 10 people book, and 5 people show up, the 5 attendees will be charged in full, and the no-show 5 individuals will be refunded for their services but charged a $50 per person cancellation fee.
Iron infusions cancelation policy
If you cancel an iron infusion booking before your telemedicine consultation, you will be refunded. However, a $50 cancellation fee for the appointment will be retained. If you cancel an iron infusion booking after your telemedicine consultation, you will receive a refund; however, a $249 fee for the consultation will be retained.If you are not medically cleared to receive treatment by our provider, you will receive a full refund.
Ketamine IV Therapy cancelation policy
Bookings are subject to a $150 cancellation fee.
Bookings are subject to a $50 rescheduling fee if a 24-hour notice is not provided.
Subscription
All subscription-based products require a minimum commitment of 3-4 months, depending on the product.
If you have any questions concerning these Terms, please contact us through our contact form.
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